Advice & Sales: 0560 3433 7734
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PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.
Copyright The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Tuff Fightwear®. The collective work includes works that are licensed to Tuff Fightwear®. Copyright 2003, Tuff Fightwear® ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Tuff Fightwear® or purchasing Tuff Fightwear® products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Tuff Fightwear® or to purchase Tuff Fightwear® products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Tuff Fightwear®. You further agree not to change or delete any proprietary notices from materials downloaded from the site. Trademarks All trademarks, service marks and trade names of Tuff Fightwear® used in the site are trademarks or registered trademarks of Tuff Fightwear® Warranty Disclaimer This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Tuff Fightwear® disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Tuff Fightwear® does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Tuff Fightwear® does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you. Limitation of Liability Tuff Fightwear® shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Tuff Fightwear® has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you. Typographical Errors In the event that a Tuff Fightwear® product is mistakenly listed at an incorrect price, Tuff Fightwear® reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Tuff Fightwear® reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Tuff Fightwear® shall issue a credit to your credit card account in the amount of the incorrect price. Term; Termination These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Tuff Fightwear® without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination. Notice Tuff Fightwear® may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Tuff Fightwear®. Miscellaneous Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Tuff Fightwear® products) shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Tuff Fightwear® products) must be commenced within one (1) year after the claim or cause of action arises. Tuff Fightwear®'s failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Tuff Fightwear® may assign its rights and duties under this Agreement to any party at any time without notice to you. Use of Site Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Tuff Fightwear® or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization. Participation Disclaimer Tuff Fightwear® does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Tuff Fightwear® is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Tuff Fightwear® reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Tuff Fightwear® in its sole discretion. Indemnification You agree to indemnify, defend, and hold harmless Tuff Fightwear®, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account. Third-Party Links In an attempt to provide increased value to our visitors, Tuff Fightwear® may link to sites operated by third parties. However, even if the third party is affiliated with Tuff Fightwear®, Tuff Fightwear® has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Tuff Fightwear®. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Tuff Fightwear® seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work). How do I find the products I want to order?
You will see these options displayed on the tabs on the left hand side of the page. It really is that simple!
What methods of payment do you accept?
You can pay securely online via this website using Visa, Mastercard, Maestro (formerly Switch), Solo, Visa Delta or Visa Electron.
How do I buy the products?
You simply find the product you like, click on the ‘buy now’ button and that item gets put into your ‘shopping cart’, . When you’ve chosen all you items simply click the ‘Proceed to Checkout’ button on the shopping cart and proceed to the payment process, its as simple as that!
I don’t have a credit card. Can I pay by cheque or postal order?
Yes! You can also place orders by mail order with cheques or postal orders. Please see the How to Order page for information relating to ordering by cheque or postal order.
Do you accept PayPal payments?
Of course we do. you will have this option during your checkout
Can I pay in a different currency?
Yes! If you look at the Shopping Cart to the right of the screen you will see there is an option to change currencies. When you change this option all prices on the website will change to your selected currency. We only accept payments in the currencies listed within the Shopping Cart.
Is your website secure?
Our website is totally secure and uses the latest in protective technology to help ensure that your shopping experience with us is both simple and safe. Your personal details are stored securely and will not be passed on to any outside company or organisation.
How long do orders take to arrive?
Once we have received your order, we will dispatch it to you within the stated time (usually within 24 hours, working days only – excludes Saturday and Sunday). The delivery time once despatched can vary depending upon the option that you choose:
On average, and as a guideline only, here is the typical delivery time for each shipping method:
1st Class Mail: UK = 1 – 5 days / Europe = 3 – 10 days / Worldwide = 5 – 14 days. Recorded Delivery (UK only): UK = 1 – 5 days. Special Delivery (UK only): 1 day. This service guarantees delivery the day after dispatch (excluding Saturday and Sunday) before 1pm. International Signed For: 3 – 7 days. Parcelforce 24 (UK only): 1 day. Deliveries can be made up until 6pm. Parcelforce 48/Euro 48 (UK only): 2 days. Deliveries can be made up until 6pm. Parcelforce International Scheduled: 3 – 5 days. And always remember, if you have any questions at any time then please contact us directly and we will be delighted to assist you. Can I track the status of my order?
Absolutely! Once you have placed your order you can revisit our website at any time (24 hours per day, 365 days per year) and log into ‘my account’ (you will see this option in the very top right corner of the screen). Once you are logged in you can check the status of any of your orders.
Shipping Methods
Which shipping method should I choose?
We offer several different methods of shipping so that you can choose the one that you prefer. Each one is unique and can vary in delivery time. Here is a general overview of each service and the benefits of each:
First Class Mail:
This is the least expensive service that we offer and goods are generally delivered very quickly. This is a very good service for smaller orders.
Recorded Delivery (UK only):
This is the same service as standard First Class Mail, but has the added benefit of being a service that requires a signature upon delivery, and each package is given a tracking number so that the package can be easily traced.
Special Delivery (UK only):
This service uses a tracking number, is extremely secure and reliable, and guarantee’s delivery the following working day from dispatch. This service can be quite expensive on small orders, but is a very good option for medium to large sized orders as the price difference between this and standard First Class Mail becomes nominal. This is a very good option is you need your goods delivered very quickly, but there is a maximum weight limit.
International Signed For:
This service is very similar to the Special Delivery service described above, but is designed specifically for International customers. This service is usually very fast, but can take several days.
Parcelforce 24 (UK only):
This service is the best option to choose if you have placed a medium to large sized order, or you need your goods delivered quickly. This service also has no maximum weight limit, so you pay one price regardless of how big the order is. This service offers delivery to you within 24 hours of dispatch (excludes weekends).
Parcelforce 48 (UK only):
This service is the best option to choose if you have placed a medium to large sized order as this service also has no maximum weight limit, so you pay one price regardless of how big the order is. This service offers delivery to you within 48 hours of dispatch (excludes weekends) and is slightly cheaper than the 24 hour service (above).
Parcelforce Euro 48:
This service offers delivery to Europe within 48 hours of dispatch (excludes weekends). This service also has a very high weight restriction, making it ideal for large orders.
Parcelforce International Scheduled:
This service offers Worldwide delivery within 3 – 5 days of dispatch and is a good option for large orders.
What happens if my order goes missing during delivery?
That depends upon the method that you choose to have your order delivered by. Don’t worry though, because all orders are insured in transit so you WILL get a replacement in the rare case that an order goes missing!
Can you ship by any other methods not shown on your website? We only offer shipping via the methods available on this website. We are unable to arrange any other form of delivery. Wholesale customers should contact us directly to enquire about shipping options for large orders.
Pre-orders and Back-orders
I want to order an item which is coming soon. Can I order it now?
Yes! You can Pre-order any item on the website which is not yet released. Your order will be held on file and we will only charge you for the item once we have it ready to ship out to you!
Can I cancel a Pre-order if I change my mind?
Yes!Just log in to ‘my account’ and view the list of your orders. You can easily cancel the order from this screen, provided of course that the order has not already been shipped.
The item I want is out of stock. Can I still order it?
Of course! You can easy ‘Back Order’ any item which is out of stock. This means that the order is held until the goods arrive back into stock. We do not charge you for Back Ordered items until the goods are actually ready to ship out to you!
Can I cancel a Back Order if I want to?
Yes! Simply log in to ‘my account’ and view the list of your orders. You can easily cancel the order from this screen, provided of course that the order has not already been shipped.
Delivery
Do I have to sign for my delivery?
You may have to sign for your delivery, depending upon the selected method of shipping. If delivery is attempted whilst you are not home, then it is usual for the delivery company to leave a notification and contact details so that you can easily re-arrange delivery.
I missed my attempted delivery – what should I do?
If you missed an attempted delivery, then the shipping company should have left a notification with their contact details on. Please contact this company directly to rearrange delivery.
How long do orders take to arrive?
Once we have received your order, we will dispatch it to you within the stated time (usually within 24 hours, working days only – excludes Saturday and Sunday). The delivery time once despatched can vary depending upon the option that you choose:
On average, and as a guideline only, here is the typical delivery time for each shipping method: 1st Class Mail: UK = 1 – 5 days / Europe = 3 – 10 days / Worldwide = 5 – 14 days. Recorded Delivery (UK only): UK = 1 – 5 days. Special Delivery (UK only): 1 day. This service guarantees delivery the day after dispatch (excluding Saturday and Sunday) before 1pm. International Signed For: 3 – 7 days (excluding Saturday and Sunday). Parcelforce 24 (UK only): 1 day (excluding Saturday and Sunday). Deliveries can be made up until 6pm. Parcelforce 48/Euro 48 (UK only): 2 days (excluding Saturday and Sunday). Deliveries can be made up until 6pm. Parcelforce International Scheduled: 3 – 5 days (excluding Saturday and Sunday). And always remember, if you have any questions at any time then please contact us directly and we will be delighted to assist you. My order has not arrived. What should I do?
In rare cases, it is possible for your order to become lost on the way to being delivered to you. If youfeel this may be the case with your order then don’t worry at all as we will of course replace any goods that are lost!
Thankfully, such cases are very rare and so it is unlikely that you will ever experience any problems. But if it does happen, then please rest assured that we will do all that we can to assist you and of course we will happily replace the missing goods for you. If you are concerned that your goods are late in being delivered to you then please feel free to contact us by Email and we will be delighted to assist you. We cannot replace your goods or issue a refund until they are confirmed as being ‘lost’ by the company responsible for handling your shipment, and this period of time can vary depending upon the selected method of shipping. Below is the period of time that is required by each shipping company before they will consider the shipment to be lost, and please remember that we are unable to replace your goods until this time period has elapsed and the shipping company then confirms that your goods are ‘lost’. 1st Class Mail (Royal Mail): UK = 15 working days / Europe and Worldwide = 30 working days (excludes Saturday’s and Sunday’s). Recorded Delivery (UK Only, Royal Mail): 15 working days (excludes Saturday’s and Sunday’s). Special Delivery (UK only, Royal Mail): 10 working days (excludes Saturday’s and Sunday’s). International Signed For (Royal Mail): 21 working days (excludes Saturday’s and Sunday’s). Parcelforce 24 (UK only): 15 working days (excludes Saturday’s and Sunday’s). Parcelforce 48/Euro 48 (UK only): 15 working days (excludes Saturday’s and Sunday’s). Parcelforce International Scheduled: 15 working days (excludes Saturday’s and Sunday’s). And always remember, if you have any questions at any time then please contact us directly and we will be delighted to assist you.
What happens if my order goes missing during delivery?
That depends upon the method that you choose to have your order delivered by. Don’t worry though, because all orders are insured so you WILL get a replacement in the rare case that an order goes missing!
I need to contact the shipping company regarding my shipment. How can I do this?
You can Just ask us for the tracking number. Once you have this you can contact either of the below companies directly if you so wish:
Royal Mail: Telephone 08457 740740. www.royalmail.com Parcelforce: Telephone 0845 501150. www.parcelforce.com And always remember, if you have any questions at any time then please contact us directly and we will be delighted to assist you |